Stovax Professional XQ™ 10 Year Extended Warranty*
Stovax Professional XQ™ chimney systems are manufactured to the
highest quality standards and tested in accordance with EN 1856-1.
Under normal operating conditions, the Stovax Professional XQ™
range should provide many years of reliable service and for
complete peace of mind, the range carries a 10 year conditional
*10 Year Extended Warranty on twin wall components.
2 Year Extended Warranty on powder coated twin wall, single wall
enamelled flue pipe, cowls and accessories.
1 Year Warranty on lead flashings.
To receive your Extended Warranty your Stovax Professional XQ™
Chimney System must have been purchased from an authorised retailer
within our Expert Retailer network and your warranty registered
with Stovax within one month of the later of the purchase date or
installation date. Accordingly, the commencement date for the
warranty period is the date of purchase. During the registration
process the Expert Retailer details will be required for your
Extended Warranty to be activated. Any Stovax product purchased
outside of our Expert Retailer Network, or not registered within
the stated time will carry a standard 12 month warranty. Please
note, the Extended Warranty periods referred to above include the
standard 12 month warranty period and hence are for a total
warranty period from purchase of either 10 or 2 years.
If you have recently purchased a Professional XQ™ System, you
can register your purchase here.
It is a condition of the Extended Warranty that the installation
complies with relevant Building Regulations and the rules in force,
and is carried out by a suitably qualified individual, and the
installation is registered with local building control or through
the competent person's scheme.
Your warranty is also conditional on your chimney system being
swept annually by an approved chimney sweep and a signed record of
this needs to be maintained, and will need to be produced in the
event of a warranty claim.
This warranty is not transferable and is extended only to, and
solely for, the benefit of the original purchaser of the system.
Please retain your dated sales receipt as a proof of purchase.
Warranty Terms and Conditions
1.1 The components within the range that are manufactured in
only a single wall construction can be vulnerable when exposed to
the products of combustion from solid fuel appliances, and this is
especially true for terminals. In the majority of cases, an
open-ended terminal will better suit an appliances' performance,
but it is acknowledged that on occasions, other types of terminal
from the range may have to be used to avoid rain entry. Condensate
collectors are also vulnerable when exposed to flue gas
by-products, particularly if the flue system is not regularly
maintained and cleaned.
1.2 These such components are considered to be ‘wearing parts'
and their life expectancy will vary depending on location,
application, fuel usage and maintenance. For this reason, these
components are covered by our standard 2 year warranty and not by
the 10 year extended warranty.
1.3 All Stovax Professional XQ™ external components are
manufactured from Stainless Steel for their overall longevity, and
accordingly any internal components used inappropriately outdoors
will not be covered by the 10 year conditional Warranty.
1.4 Damage or defects caused to components by being stored in a
damp, unheated environment will not be covered by the warranty.
2. Important Warranty Information
2.1 The Stovax Professional XQ™ chimney system carries a 10 year
Extended Warranty for any defect due to faulty manufacture, this is
provided that your system has been installed in accordance with our
installation instructions, and has been used for the purpose it was
designed for. In addition your system must be regularly cleaned,
maintained and inspected (at least once a year, and more regularly
if the appliance is used continuously or frequently) by a qualified
chimney sweep or HETAS Engineer. Written documentation to
demonstrate the inspection and cleaning of the chimney by an
appropriately qualified person must be kept to validate the ten
3. Use only approved solid fuels
3.1 When burning solid fuel in your appliance, care should
always be taken to use a high quality fuel. Burning some fuels such
as petroleum coke or other fuels containing a blend of petroleum
coke will invalidate your warranty.
3.2 Some smokeless fuels also contain halogens which when burnt
in your appliance can cause premature corrosion to your chimney
system, ONLY HETAS or SFA (Solid Fuels Association) approved fuels
must be used with your Stovax Professional XQ™ System. For guidance
on fuel choices please visit www.hetas.co.uk
4.1 Whilst Stovax Professional XQ™ chimney systems are designed
to be used with peat, pellet or wood chip fuels, it has been proven
that certain other bio-fuels when burnt will cause premature wear
to stainless steel components. Accordingly please consult our
technical department to ensure your choice of fuel will not
invalidate your warranty.
5. Other Fuels/Materials which will invalidate your
5.1 Stovax Professional XQ™ Chimney Systems must not be used for
appliances burning plastic, constructional timber, painted timber,
impregnated or treated timber, manufactured board and pallet wood.
Use of any of these materials will invalidate the warranty.
5.2 Stovax Professional XQ™ Chimney Systems are not approved for
use with incinerators.
6. Chemical contamination from combustion
6.1 Under no circumstance should an appliance be located where
there is the potential of chemical contamination of the combustion
air. Typical examples are de-greasing plants, dry cleaning agents
and chemical cleaning products. Use of Stovax Professional XQ™
Chimney Systems in such circumstances will invalidate the
7. Chemical chimney cleaning products
7.1 Only traditional chimney sweeping with polypropylene brushes
should be employed and under no circumstances should chemical
cleaning products be used to clean your chimney system.
8. Coastal locations
8.1 Where the chimney system is exposed to severe coastal
locations, you must ensure adequate protection to the outer
components of your Stovax Chimney System; this can be achieved
using a specialist protective coating.
9. Chimney Fires
9.1 A Chimney Fire will invalidate your warranty; in the event
of a chimney fire it is always advisable to replace the complete
Should you experience problems with your Professional XQ™
Chimney System, any claim must be submitted first to the Expert
Retailer from where the system was purchased, your Expert Retailer
will either be able to offer immediate assistance or make contact
with Stovax on your behalf.
Repaired or replaced products are covered only for the remainder
of the original warranty period.
If you should ever wish to make a warranty claim because of a
product fault or defect, you must inform your retailer within a
reasonable amount of time, usually this is within 14 days from the
date on which the fault or defect first became apparent. If the
product fault or defect is notified after 14 days from the date on
which the fault or defect became apparent, Stovax cannot accept any
liability for events or issues which arise after the 14 day period
or which are caused or increased by the lack of notification which
therefore prevented action being taken to restrict or eliminate any
consequences arising from the fault or defect at an earlier
In the event of a product fault occurring during the warranty
period, Stovax will send the appropriate component or goods
necessary to rectify the fault, free of charge.
Nothing in the Extended Warranty shall make Stovax liable for
any or special, incidental or consequential damages, injury to
persons or property, or any other consequential loss. The liability
on these issues is covered by Stovax's Terms and Conditions of
Stovax's total liability extends only to the purchase price paid
for the goods, except where such a limitation is prohibited by
statute. Stovax, in the event of a warranty claim, reserves the
right to either replace the goods in question or to refund the
purchase price of the goods.
The Stovax Extended Warranty does not affect your statutory
The above warranty terms and conditions came
into effect on 1st May 2013 and are applicable for all relevant
products purchased after this date. Products despatched prior to
this date may have a different warranty.
Please note: This warranty is applicable for
purchases within the United Kingdom, Republic of Ireland, France,
Belgium and the Netherlands only. Purchases in all other countries
are subject to the warranty conditions specified by the reseller in