Gazco Electric Stoves and Fireplaces 2 Year Extended Warranty
To receive your Extended Warranty your Gazco Electric Stove or
Fireplace must have been purchased from an authorised stockist
within our Expert Retailer Network and your warranty registered
with Gazco within one month of the later of the purchase date or
installation date. Accordingly, the commencement date for the
warranty period is the date of purchase. During the registration
process, the Expert Retailer details will be required for your
Extended Warranty to be activated. Any product purchased outside of
our Expert Retailer Network, or not registered within the stated
time will carry a standard 12 month warranty. The Extended Warranty
for your Gazco Electric Stove or Fireplace extends the standard 12
month warranty by a further 12 months to a total warranty period of
If you have recently purchased a Gazco Electric Stove or
Fireplace you can register your purchase
It is a condition of the Extended Warranty that the installation
complies with relevant Building Regulations and the rules in force,
and is carried out in accordance with the Installation
This warranty is not transferable and is extended only to, and
solely for, the benefit of the original purchaser of the Stove or
Fireplace. Please retain your dated sales receipt as a proof of
During your extended warranty period, only genuine Gazco spare
parts must be used in the servicing and maintenance of your Stove
or Fireplace, these spare parts can be ordered from www.gazcospares.com, or from an
Expert Retailer directly.
Consumable items such as glass, screens, bulbs, LED boards and
batteries which are either subject to normal wear and tear or parts
that require replacement in connection with normal maintenance are
not covered either by the original or the Extended Warranty.
Should you experience problems with your Stove or Fireplace, any
claim must be submitted first to the Expert Retailer from where the
stove was purchased, your Expert Retailer will either be able to
offer immediate assistance or make contact with Gazco on your
Warranty Exclusions and Limitations
No Warranty is extended to consumable service parts. Repair or
replacement of parts which are subject to normal wear and tear
during the warranty period or parts that will require replacement
in connection with normal maintenance. Such parts include but are
not limited to glass, screens, bulbs, LED boards and batteries.
The Gazco Extended Warranty does not cover:
a) Enamelled components where these parts are subjected to
abnormally high temperatures, chemical abrasion or thermal shocks,
resulting in chipping, cracking, bubbling or discolouration and
crazing of the enamelled finish.
b) Damage resulting from installation and usage where the appliance
has not been installed or used in accordance with the Gazco
installation and operation instructions, or if the installation
does not conform to local building, fire and safety
c) Damage caused by unauthorised modifications, use or
d) Damage or defects caused by the product being stored in a damp,
e) Consequential loss (to the extent permitted by the law) relating
to other associated products that have not been supplied by
f) Consequential loss (to the extent permitted by law) related to
decorations, furnishings or other household assets.
g) Removal and re-installation costs.
Repaired or replaced products are covered only for the remainder
of the original warranty period.
If you should ever wish to make a warranty claim because of a
product fault or defect, you must inform your retailer within a
reasonable amount of time, usually this is within 14 days from the
date on which the fault or defect first became apparent. If the
product fault or defect is notified after 14 days from the date on
which the fault or defect became apparent, Gazco cannot accept any
liability for events or issues which arise after the 14 day period
or which are caused or increased by the lack of notification which
therefore prevented action being taken to restrict or eliminate any
consequences arising from the fault or defect at an earlier
In the event of a product fault occurring during the warranty
period, Gazco will send the appropriate component or goods
necessary to rectify the fault, free of charge.
Nothing in the Extended Warranty shall make Gazco liable for any
or special, incidental or consequential damages, injury to persons
or property, or any other consequential loss beyond the consumer's
statutory rights. The liability on these issues is covered by
Gazco's Terms and Conditions of Sale.
Gazco's total liability extends only to the purchase price paid
for the goods, except where such a limitation is prohibited by
statute. Gazco, in the event of a warranty claim, reserves the
right to either replace the goods in question or to refund the
purchase price of the goods.
The Gazco Extended Warranty does not affect your statutory
The above warranty terms and conditions came
into effect on 1st May 2013 and are applicable for all relevant
products purchased after this date. Appliances despatched prior to
this date will have a different warranty as set out within the
Installation and User Instructions that was supplied with the
product, this was usually a standard 2 year warranty.
Please note: This warranty is applicable for
purchases within the United Kingdom, Republic of Ireland, France,
Belgium and the Netherlands only. Purchases in all other countries
are subject to the warranty conditions specified by the reseller in